Terms and Conditions

Effective Date: March 14th, 2025

By opting in to receive SMS messages from Well-Balanced Solutions, (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Well Balanced Solutions for appointment reminders, marketing messages, and general two way communication about mental health services. Message and Data Rates may apply.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to three messages per month from Well Balanced Solutions. Well-Balanced Solutions reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Well Balanced Solutions and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at 704-727-7008.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Note: A mental health emergency involves situations where there is a potential risk of harm to yourself or others, intense emotional distress, or significant changes in mental health that require immediate attention. Our office is not equipped to handle these types of emergencies, so please call 911 or go to the nearest Emergency Room right away. If you are not in immediate danger but need urgent care resulting in a sooner appointment, please contact our office, and we will do our best to reschedule your appointment as soon as possible for the next availability.

Dial 988

Dialing 988 connects you to the Suicide and Crisis Lifeline, a free, confidential service available 24/7 for individuals experiencing mental health crises, including thoughts of suicide, self-harm, or emotional distress. Trained counselors offer immediate support, resources, and guidance. It’s a crucial tool for those in need of urgent help or someone to talk to in times of crisis, providing a safe space for anyone in emotional pain or crisis.